1w Privacy Policy

1w collects personal data that is necessary to provide services, manage customer accounts and fulfil legal obligations. Data collected includes:

• Name, email address and phone number;
• Date of birth and identity document details;
• Payment details and transaction history;
• IP address and device identification data;
• Behavioural data on the website.

Appropriate technical and organisational measures are used to protect personal data. These include:

• SSL encryption to secure data transmission;
• Access control and restriction of permissions;
• Regular security audits;
• Staff training on data protection matters.

Every user has the right to:

• Access their own personal data;
• Request correction of inaccurate data;
• Request deletion of their personal data;
• Withdraw consent to data processing.

Data processing complies with the Finnish Data Protection Act (1050/2018) and the EU General Data Protection Regulation (GDPR). Users have the right to lodge a complaint with the Office of the Data Protection Ombudsman if they believe their data has been processed unlawfully.

• Creating, maintaining and closing user accounts;
• Providing customer support and responding to contact requests;
• Processing transactions, bets and gaming activity.

• Processing deposits and withdrawals;
• Preventing fraud and unauthorised activity.

• Improving user experience based on collected usage data;
• Identifying and fixing technical issues;
• Monitoring website functionality.

• Sending personalised offers with the user’s consent;
• Delivering newsletters and campaign messages if the user has given consent.

• Preventing money laundering and terrorist financing;
• Responding to information requests from authorities in accordance with applicable legislation;
• Implementing responsible gaming requirements.

All processing activities are based on an appropriate legal basis, such as consent, contract or legal obligation.

Users have the right to request access to their personal data at any time. Data can be reviewed and updated by logging into their user account or contacting customer support. Inaccurate or outdated data will be corrected without delay after the request is received.

Users may request deletion of their personal data by contacting customer service. The request will be processed within the limits set by applicable legislation. Some data may be retained due to legal obligations, such as accounting requirements or anti-money laundering regulations.

By using 1w services, the user consents to the following:

• Necessary security checks being carried out to verify identity and age;
• Payment data being processed by payment service providers authorised by the service provider;
• Security checks and payment processing being carried out in accordance with applicable legislation.

The service provider cannot independently verify a user’s age without appropriate identity documents. Therefore, the user confirms during registration that they are of legal age.

If it becomes apparent that a minor has used the service or registered for it, upon written request from a parent or guardian:

• All personal data of that person may be deleted from the system;
• The account may be closed immediately;
• Necessary measures may be taken to prevent misuse.

Requests must be submitted to customer support without delay once a minor’s registration is discovered.

Cookies are small text files stored on the user’s device when visiting a website. They enable site functionality, improve user experience and customise various features.

1w uses cookies for the following purposes:

• Collecting and analysing visitor statistics;
• Tracking user activity to develop the service;
• Personalising content and services based on user preferences;
• Improving website functionality and performance.

Cookies are stored on the user’s device for up to 12 months, after which they are automatically deleted. Users can also delete cookies manually from their browser settings. Please note that deleting cookies may affect the usability of some site features.

Personal data may be disclosed to third parties in the following situations:

• To fulfil legal obligations or comply with requirements from authorities;
• To handle or defend legal claims;
• To technical partners or payment service providers acting under a service agreement.

If third parties are not specifically listed on the website, the user will be informed of the purpose and scope of data disclosure before or at the time of disclosure, as required by applicable legislation.

By submitting their personal data to the service, the user consents to data being shared for the purposes described above. Third parties are required to process personal data confidentially and in accordance with applicable legislation.